Returns Policy


PLEASE READ CAREFULLY SO YOU ARE NOT DISAPPOINTED WITH YOUR PURCHASE

ONLINE PURCHASES POLICY

Returns & Exchanges

  • Full-price items:  Eligible for refund, exchange or store credit.

  • Returns accepted within 14 days of purchase.

  • Discounted purchases (sale items, flash sales, discounts): Eligible for return for store credit or exchange only.

  • Note: Welcome codes are eligible for a refund
  • Eligibility: Items must be unworn, unwashed, unaltered, with tags and packaging intact.
  • Shoes: Must be tried on soft surfaces; no scuff marks or scratches accepted.
  • Returns are at the expense of the customer. Return shipping cost will be deducted from the refund amount.

Swimwear and Intimate Items

  • Hygiene Seal: Swimwear and intimate items (including bodysuits) must have the original hygiene seal or tag intact for return or exchange eligibility. Ensure the seal remains unbroken and attached.

  • Try-On Policy: When trying on swimwear and intimate items, wear over your own underwear and keep any protective coverings, like hygiene stickers or tags, in place. Items showing signs of use, including wear, washing, or removal of protective coverings, may not be accepted for return or exchange.

Jewellery

  • Earrings cannot be returned or exchanged due to hygiene reasons. Please choose carefully.

Skin and Body Care

  • Used skin or body care products cannot be returned or refunded due to hygiene reasons. 

    Returns Process:  

    To initiate a return and ensure a smooth process, please follow these steps:
    1. Contact Us for Authorisation: Please email us at returns@gypsyandthemuseco.com to request return authorisation. In your email, include your order number, the reason for the return, and any relevant details.
    2. Receive Prepaid Packing Slip: If your return is approved, we will send you a prepaid packing slip with tracking. Simply print the packing slip, affix it to the package, and post it. Our bags are resealable for your convenience.
    3. Package the Item: Ensure the item is safely packaged and protected to prevent any damage during transit. Please include all original packaging, tags, and accessories.
    4. Post the Package: Simply drop off your package at your nearest post office or post box. The prepaid packing slip will cover all necessary shipping costs.
    5. Confirmation and Processing: Once we receive and inspect the returned item, we will process your refund or issue store credit. You will receive a confirmation email when this is completed.
    Please note that the return shipping cost will be deducted from your refund.

           Email: returns@gypsyandthemuseco.com

    Additional Information:

    • Quality Review: Returned items will undergo a quality review. Upon clearance, you will receive your replacement item, store credit, or a refund of the purchase price.

    • Processing Time: Refunds are processed promptly but may take up to 5 working days to complete.

    • Condition of Items: We reserve the right to refuse any return that is not in its original condition. Returns outside the specified timeframe will be sent back at the sender's cost, and damaged items will not be accepted.
    Gift Vouchers & Credit Notes:
    • Please note that gift vouchers and credit notes are non-refundable and valid for 3 years from the date of issue

     

    IN-STORE RETURNS POLICY

    In-store Returns:

    You have 7 days from the date of purchase to initiate a return. Refunds are available exclusively for faulty items. For non-faulty items, such as items returned due to a change of mind, we offer the option of a store credit or exchange.

    Faulty Items: 

    If you receive a faulty item, we will gladly provide a refund within the specified timeframe.


    For items returned for reasons other than being faulty, such as a change of mind, we offer the choice of a store credit or exchange. The item must be in its original sellable condition as per our policy guidelines.


    We appreciate your understanding of our returns and refund policy. If you have any further questions or concerns, please do not hesitate to contact us. returns@gypsyandthemuseco.com